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Where can I ask help for doubts about identity verification of general passports?

You can enquire the following agencies (units) by phone:
 
Bureau of Consular Affairs: (02) 2343-2807 or (02) 2343-2808
Central Taiwan Office, Ministry of Foreign Affairs: (04) 2251-0799
Southwestern Taiwan Office, Ministry of Foreign Affairs: (05) 2251-5675
Southern Taiwan Office, Ministry of Foreign Affairs: (07)-211-0605
Eastern Taiwan Office, Ministry of Foreign Affairs: (03) 833-1041